fbpx
£

We're just loading our login box for you, hang on!

Promotion Terms and Conditions

This page contains terms and conditions relating to our promotional offers. Each section is relevant to the promotion in the sub-heading, please read carefully the relevant section as it may be applicable to you/your order.

Price Match Promise/Guarantee Promotion Terms and Conditions

  • The price match promise/guarantee promotion (referred to as promotion in this section ) is only available to retail customers who are purchasing goods from us as private individuals and are not acting as a trade or business customer. 
  • The promotion is subject to additional terms and conditions set out below and all orders are subject to our standard Consumer Terms of Business.
  • In order to be eligible for the promotion and to request for a price match promise/guarantee to be fulfilled, you will need to email our Customer Service team with the following information and evidence:
    • a screenshot of the product on our website showing the price being offered by us at a certain time; and
    • information about the same product you found being offered for sale at a lower price by another retailer at the same time:
      • for products you find in an offline physical store, you will be required to provide name and address of the store, valid contact details of the store, a photo of the product along with the price at which it is being sold, and some reasonable manner of timestamping showing the price is offered at the relevant time;
      • for products you find in an online store, you will be required to provide the name of the store, website address of the store, a screenshot of the product along with the price at which it is being sold, and some reasonable manner of timestamping showing the price is offered at the relevant time.
  • We reserve the right to require more information and evidence as we see fit. The provision of evidence is not binding on or conclusive to us fulfilling the promotion against any particular product or order. All price match promises/guarantees will be subject to our verification of evidence provided in our sole and absolute discretion (whilst acting reasonably and in good faith).
  • Upon verification of information provided by you, if we decide that you are eligible for the promotion to be fulfilled, we will invite you to purchase the product on our website at our price (the higher price) and then we will issue a refund to you which is the difference between our price (the higher price) and the price of the other retailer as provided by you (the lower price). 
  • In this promotion, we will only price match against:
    • orders with us to be shipped within the United Kingdom;
    • products offered for sale or being sold in the United Kingdom by legitimately (and legally) established business retailers of alcoholic beverages; 
    • identical products (same volume, same ABV, same batch, etc.);
    • price comparisons between the total cost of the products, inclusive of VAT, taxes, and shipping (as it may be applicable); and
    • products which are available for purchase from another retailer in real-time and which are in stock (i.e. if it is out of stock with the other retailer, we will not price match).
  • The promotion cannot be used in relation to the following:
    • products which are discontinued or out of stock on our website;
    • products on our website or being offered for sale by the other retailer which are on sale, discounted, in the clearance range, on a promotion or offer, or offered for sale under membership or subscription deal; 
    • products within orders which are already dispatched by us.
  • We reserve the right to amend these terms and include additional exclusions which apply to this promotion; to hold void, suspend, cancel or amend this  promotion at any time. All decisions made by us in relation to this promotion will be final and no correspondence or discussion will be entered into.

 


Mates Rates and Friends and Family Discounts Promotion Terms and Conditions

  • The “mates rates” and “friends and family rates” discount promotion is a promotion whereby certain selected lucky ones benefit from discounted pricing on selected products on the masterofmalt.com website (referred to as promotion in this section).
  • The promotion is subject to additional terms and conditions set out below and all orders are subject to our standard Consumer Terms of Business.
  • In order to be eligible for the promotion, you must:
    • be a specifically invited individual who is a private retail consumer and not acting as a trade or business customer; 
    • have an email address belonging to a specific configured domain or a specific email address notified to us which is set by us to benefit from the promotion; and
    • complete any verification steps required by us in prescribed manner or format from time to time (and as may be updated or modified from time to time) in order to access promotional content, including but not limited to opening an account on Master of Malt website, verifying your identity, and verifying your email address.
  • In order to access the promotion, all you have to do is:
    • log into your Master of Malt website account using the verified email address;
    • browse and access products on the website, the discounted prices will be shown in product display pages and at checkout only (i.e. not on list pages or search results); 
    • check that discounts are applied correctly before completing checkout (we take every precaution and care to ensure discounts are applied correctly, but sometimes errors can occur and we will not be liable for offering discounts retrospectively – your statutory rights are not affected); and
    • complete checkout.
  • The following conditions apply when you access and benefit from the promotion. If these conditions are not followed or circumvented in bad faith, we reserve the right (whilst acting reasonably and in good faith) to revoke your verified account, revoke discounts offered in any order placed, and/or participation in this promotion at any time:
    • you must only access and exploit the promotion by visiting product display pages on masterofmalt.com directly as set out herein and not by clicking through any search engine adverts (such as, but not limited to Google Ads) and/or other programmatically displayed adverts which are displayed to you as you browse the internet and visit other webpages; and
    • all products supplied under this promotion is for domestic and private use only. You must not use the products for any commercial, business, or resale purposes.
  • We make no guarantees that any specific discount applied to any specific product will be available for a set period of time.
  • The promotion does not apply to all products offered for sale on the website. The selection of products to be offered at a discounted price will be in our sole and absolute discretion and may be modified at any time. 
  • We make no guarantees that products will be discounted to a specific price or by specific proportions or that they will match wholesale or trade prices. Decisions on discounts to be offered will be in our sole and absolute discretion and may be modified or revoked at any time. 
  • The promotion cannot be used in conjunction with any other promotional offers.
  • We reserve the right to amend these terms and include additional exclusions which apply to this promotion; to hold void, suspend, cancel or amend this promotion at any time. We reserve the right to reject, exclude, an/or revoke any person or account from participating in this promotion as it may be deemed appropriate at any time in our sole and absolute discretion, whilst acting reasonably and in good faith.