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All FAQs

We always make sure we show you all the shipping options available. If next day delivery isn’t offered, sadly this means it can’t be fulfilled on this occasion. It might be to do with the specific product you’re after, the delivery address or destination, or you might have reached the check-out after our cut-off (it’s 9:30pm! Set your alarms, folks!).

If you’d like to double check, just give us a call.

We snap all our products as accurately as possible at MoM Towers – if you see a box in the photo, we’ll certainly include it in with your order. No box? This usually means we don’t have one to go with that particular bottle. But! Sometimes our suppliers unexpectedly sneak boxes in with their bottles.

If we’re happy that these are spick and span and in good condition, we’ll include them with orders, even if they’re not pictured. If you’d like us to double check any specific bottles, just get in touch.

Our buying team are always busy making sure we keep as many delicious items in stock as possible. Basically, as long as our suppliers have a bottle, we’ll try and keep it in stock. If something you’re after is listed as ‘sold out’ and you’d like to know when we expect it back in, just use the ‘Notify when in stock’ button on the page and we’ll email you when it’s back, magic!

If something is listed as ‘discontinued’, this very sadly means we don’t expect it back in stock. We keep these pages listed so that you can see our bottling notes and all the customer reviews.

We send your order confirmation to the email address given at the checkout, and this should wing its way to you within minutes of the order completion.

If you can’t find your email, do double check your junk folder. And do add us to your safe senders list – we promise we’ll never spam you!

Our delivery times vary based on your shipping destination and the option selected at the checkout. Within the UK it is possible to ‘Pick a date’ for a specific delivery. If you’ve chosen one, we’ll get your delicious boozes to you on the day which you select! Our standard UK shipping takes 2-3 working days – we’ll email tracking information which will be updated when your order is out for delivery.

Live outside the UK? Take a gander here: https://www.masterofmalt.com/delivery/ If you’re not sure or want to double-double check, feel free to get in touch and we’ll be happy to let you know.

Technically, our returns policy can be seen here: https://www.masterofmalt.com/c/consumer-terms-of-business/. But our customer service team are very friendly and live in the real world – we’re always keen to talk through a return and help you to resolve the issue.

For example, if you change your mind about a product and wish to return it, in unopened, undamaged condition, but the ‘14 day’ limit as detailed in our terms and conditions has passed, just get in touch and we’ll see what we can do!

We sell bottles in all different sizes: The volume of each bottle is detailed in centilitres (cl) beside the product name. 10cl equals 100ml.
If you need more exact dimensions, just pop us an email and we’ll be happy to check/get the tape measure out.

We are based in the UK, so we can’t advise on product availability in shops near you. But we DO deliver to many destinations worldwide!

To see our shipping options, please click here: https://www.masterofmalt.com/delivery/. We can probably ship it to you!

We charge in GBP, but you can convert prices to your chosen currency here: https://www.xe.com/currencyconverter/
You can change the currency displayed on our website by clicking on the currency symbol at the top right of our website, just beside the ‘Login’ button.

Prices shown in any other currency than GBP are approximate, and should be used for illustrative purposes only. Exchange rates can change constantly, so always double check before purchasing.

You can take a look at our estimated delivery costs, weights and times here: https://www.masterofmalt.com/delivery/

You will see various delivery options at the checkout and we’ll always dispatch orders to arrive on the option you choose – if anything comes up that might cause a delay to your dispatch, we will let you know. Once dispatched, we’ll email tracking information to you, so that you can monitor its progress with your delivery courier.

In most situations we’ll dispatch your parcel the same day that the order was placed – however this isn’t always the case. If ‘Standard’ delivery was selected then your order may not be dispatched until the day before your quoted delivery date.

You will be sent the tracking information the second that the order is dispatched – if you have any queries at all, just get in touch.

We are UK-based and all orders originate from our fulfilment centre in Tonbridge, Kent.

We endeavour to keep our prices as competitive as possible, however we are always happy to look into a discount. The order would need to be placed first so that we can assess it. Simply contact us with your order number and we can advise if this is possible.

We also run daily flash sales where you can grab a great deal! But be quick… once the deals are gone, they’re gone!

You certainly can! During checkout you are required to provide a delivery address. If the billing address is different, just untick the box stating ‘my billing address is the same’ and you can enter your billing address.
And don’t worry if you’re sending your order as a gift – we never include invoices unless specifically requested. However, if an order is being sent outside the UK then an invoice must be provided for Customs purposes, and this may be included on the outside of the box.

Absolutely! All our contact numbers can be found here: https://www.masterofmalt.com/c/contact-us

The vast majority of our orders are gifts, so we never include invoices unless specifically requested. However, if an order is being sent outside the UK then an invoice must be provided for Customs purposes, and this may be included on the outside of the box.
The recipient may be liable for local Customs charges, so it’s worth checking in with them first.

Absolutely and it is free of charge to do so! A gift note can be added as an accessory when reviewing your basket prior to checkout.
If you miss this step, just contact our customer service team and we can add a message in for you, as long as you get in touch before the order is dispatched.

Delivery charges vary depending on the delivery destination, however we offer free delivery as standard on orders over £99 that are being shipped within the UK.
We also offer free delivery and free worldwide delivery on certain bottles; if this is applicable, we’ll clearly detail it on the product page next to the picture of the bottle.

Charges for delivery outside of the UK are often determined by the weight of the order; we’ve put a guide together on our delivery page as a guide for charges: https://www.masterofmalt.com/delivery. Alternatively, just add your chosen bottle(s) to the basket and proceed to the checkout – it will automagically work out all of the pricing for you before you go a step further!

Sadly the USA is one of the few places we do not ship to!
For more information on this please take a look at our blog: https://www.masterofmalt.com/blog/post/shipping-to-the-usa.aspx

Nope, we don’t have minimum order quantities at all. Just go ahead and place your order for whatever you fancy!

We offer weekend delivery to most UK addresses. To check whether we can zip packages to your address specifically, enter your postcode at the checkout and click the ‘Pick a delivery date’ option. This this will show you all of the available services and prices for your address.

These issues are rare. Our couriers should report any issues to us before delivery takes place – but of course, sometimes this may not be clear until you open your package.

If you receive an order and have any concerns whatsoever, please contact our customer service team immediately. They will help get it sorted by arranging a replacement to be sent where available, a refund, or a suitable equivalent. Please do not dispose of the packaging or products before speaking with our team first.

If shipping outside of the UK, your order is likely to be subject to Customs duty and taxes as it arrives in the destination country. You will be contacted directly by Customs for this payment.
Unfortunately we don’t know how much the charges will be. It’s always best to get in touch with your local customs office or government website for advice before ordering.

Unfortunately, we no longer ship to this destination. Sorry!

Unfortunately it is not possible to pay cash on delivery. Payment is required prior to dispatch. But we DO accept all major credit and debits cards, PayPal, ApplePay, Google Pay and bank transfers!

We send email tracking information as each order is dispatched, which you can use to monitor your delivery. If you miss a delivery, or are unsure where it is, you should be able to resolve this with the courier.
However we are always here to assist if you experience any difficulties – feel free to get in touch.

Our website offers various shipping options. If your order qualifies for free shipping, this option must be selected by you at the checkout, and the order will be dispatched on a free standard service with our courier.
If you require a different shipping service or speed, other options are still available at the checkout, but please be aware charges will apply.

Shipping charges are annoying. We absolutely get that. Which is why more products than ever are eligible for free shipping! These bottles are clearly marked on each product page.

In addition, all large orders over £99 heading to the UK are free! Some shipping locations remain challenging however, but we’re always working to cut those pesky shipping fees.

Absolutely!! We are more than happy to provide recommendations. Just contact us and provide as much information as possible about the gift you are looking for (who it is for, your budget, what they have liked in the past, what type of thing you are looking for etc) and we will come back with our expert suggestions.

Alternatively, try our Gift Finder: https://www.masterofmalt.com/gift-finder/

Not yet! Watch this space… But we CAN get our bottles to most UK mainland postcodes within 24 hours. AND we accept next-day delivery orders up until 9:30pm!

Yes. Orders delivered to countries outside the UK will not have VAT (UK tax) charged on the purchase. Please note that depending on your order and the country the parcel is heading to, you may be liable to pay local taxes and duties on receipt of your order. We can’t accept liability for these.

Sadly we can’t offer a gift-wrapping service. Our tip-top priority is making sure your bottles reach you in impeccable, absolutely perfect condition. After all, these delicious boozes are rather fragile.

We’ve honed our packaging with this in mind (super-secure air packs, meticulously-shaped boxes), which means beautiful bottles on arrival – but it also means we can’t gift wrap them.

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