Delivery & shipping
On this page
UK deliveries
Orders placed before 9pm ship the same day!
What you see at the checkout will vary based on your order and where it’s going, but you’ll usually see Express delivery (next day unless it’s a bank holiday) in the UK is available on most products if ordered before 9pm – if available it will be shown at the checkout, so if it’s not showing as an option it means we can’t get it there tomorrow. We charge a flat rate for any number of bottles to a single address with prices starting from £4.95 within UK Mainland.
Some frequently asked questions
How much does UK delivery cost & what are my options?
Delivery charges vary depending on the delivery destination, however, we offer free delivery as standard on orders over £99 that are being shipped within the UK.
We also offer free delivery and free worldwide delivery on certain bottles; if this is applicable, we’ll clearly detail it on the product page next to the picture of the bottle.
Our UK Standard delivery is £4.95
Our UK Express delivery is £6.95
Next day weekend delivery is £8.95
MoM Prime delivery is £29 for an entire year of free Express deliveries on all your orders. No minimum spend, UK only
Next day or Specific Day delivery
Yes we do offer next day delivery to most UK locations if you select this option at the checkout. The same goes for specific dates which you can choose up to 4 weeks in advance at our checkout.
Weekend deliveries
We offer weekend delivery to most UK addresses.
To check whether we can ship packages to your address specifically, enter your postcode at the checkout and click the ‘Pick a delivery date’ option. This will show you all of the available services and prices for your address.
Same-day delivery
Unfortunately, we do not offer same-day delivery yet.
Can I add delivery instructions to my order?
Yes! You are more than welcome to add delivery instructions to your order with us at checkout.
For the most effective communication with our couriers we would always recommend that you follow the tracking link, when you have received your tracking information email and update the courier directly.
Can I choose my courier?
Yes! For UK deliveries you sure can and you can select this at checkout. We currently use DPD, FedEx, and Royal Mail. We've got a whole page about this, just follow this link.
Currently, we only use DHL and FedEx for our international orders.
Do you have a shop from where I can collect my order?
Hey there! If you chose to pick up your order in Tonbridge, you’ll get a confirmation email letting you know when it’s ready.
When you pop by, just bring your order number and some ID so we can make sure everything’s correct. If you’re lucky enough to look under 25, we’ll also need to check your age for any alcohol purchases.
- Photocard driving licence
- Passport
- Proof of age cards bearing the PASS hologram
Here are our opening hours:
- Monday to Friday: 9am to 5pm (closed on public holidays)
- Weekends: 10am to 4pm
You can find us at:
Deliveries outside the UK
Important note about customs charges: If shipping outside of the UK, your order is likely to be subject to Customs duty and taxes as it arrives in the destination country. You will be contacted directly by Customs for this payment. Unfortunately we don’t know how much the charges will be. It’s always best to get in touch with your local customs office or government website for advice before ordering.
Some frequently asked questions
Which countries do you ship to?
We currently ship to the following countries:
A - Algeria, American Samoa, Andorra, Angola, Anguilla, Aruba, Australia, Austria, Azerbaijan
B - Bahamas, Barbados, Belgium, Belize, Benin, Bhutan, Bolivia, Bulgaria, Burkina Faso, Burundi,
C - Cameroon, Canary Islands, Cape Verde, Central African Republic, Chad, Chile, China, Christmas Island, Congo Democratic Republic Of (Was Zaire), Cook Islands, Costa Rica, Croatia (Local Name: Hrvatska), Cyprus, Czech Republic
D - Denmark, Djibouti, Dominica, Dominican Republic
E - El Salvador, Equatorial Guinea, Eritrea, Ethiopia
F - Fiji, French Guiana, French Polynesia
G - Gabon, Gambia, Germany, Ghana, Gibraltar, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana
H - Honduras, Hong Kong
I - Iceland, Ireland, Israel
J - Jamaica, Japan
K - Kiribati, Korea, Republic Of, Kyrgyzstan
L - Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg
M - Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States Of, Moldova, Republic Of, Monaco, Montenegro, Mongolia, Montserrat, Morocco, Mozambique
N - Namibia, Nauru, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, Norway
P - Palau, Panama, Papua New Guinea, Paraguay, Peru, Portugal
R - Reunion
S - Saint Kitts And Nevis, Saint Lucia, Saint Pierre And Miquelon, Saint Vincent And The Grenadines, Samoa, San Marino, Senegal, Seychelles, Sierra Leone, Singapore, Slovenia, Solomon Islands, South Africa, Sri Lanka, Suriname, Switzerland
T - Taiwan, Tajikistan, Tanzania, United Republic Of Timor-Leste, Togo, Tonga, Tunisia, Turks And Caicos Islands, Tuvalu
U - Uganda, United Kingdom, United States of America, Uzbekistan
V - Vanuatu, Venezuela, Virgin Islands (British)
Y - Yemen
Z - Zambia, Zimbabwe
How can I determine delivery charges outside the UK?
Delivery outside of the UK
Charges for delivery outside of the UK are often determined by the weight of the order; just add your chosen bottle(s) to the basket and proceed to the checkout – it will automatically work out all of the pricing for you before you go a step further!
Important note on customs charges:
Please note that depending on your order and the country the parcel is heading to, you may be liable to pay local taxes and duties on receipt of your order. This will not happen for any US order, which will incur no further charges upon dispatch.
You will be contacted directly by Customs for this payment. Unfortunately, we don’t know how much the charges will be. It’s always best to get in touch with your local customs office or government website for advice before ordering.
For gifts shipped internationally, the recipient may be liable for local Customs charges, so it’s worth checking in with them first.
What about customs charges?
Please note that depending on your order and the country the parcel is heading to, you may be liable to pay local taxes and duties on receipt of your order. This will not happen for any US order, which will incur no further charges upon dispatch.
You will be contacted directly by Customs for this payment. Unfortunately, we don’t know how much the charges will be. Still, we have put together a blog post here that will give you a rough idea of what to expect.
It’s always best to get in touch with your local customs office or government website for advice before ordering.
Do you deduct VAT on orders being shipped outside the UK?
Yes. Orders delivered to countries outside the UK will not have VAT (UK tax) charged on the purchase. Please note that depending on your order and the country the parcel is heading to, you may be liable to pay local taxes and duties on receipt of your order. We can’t accept liability for these.
Unfortunately, we don’t know how much the charges will be. It’s always best to get in touch with your local customs office or government website for advice before ordering
Which states and territories do you ship to in the USA?
Arizona, California, Colorado, Connecticut, District Of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Palau, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming
Where’s my order?
We are UK-based and all orders originate from our fulfilment centre in Tonbridge, Kent. We send your order confirmation to the email address given at the checkout, and this should wing its way to you within minutes of the order completion. If you can’t find your email, do double check your junk folder. And do add us to your safe senders list – we promise we’ll never spam you!
Some frequently asked questions
How do I track my order?
We send you an email with tracking information as each order is dispatched. You can use the tracking number to monitor your delivery and see where your parcel is currently held.
If you click on the link in the email it will redirect you to the tracking, or you can copy the tracking number and manually insert it on the couriers website below.
For DPD tracking https://track.dpd.co.uk/
For Evri tracking https://www.evri.com/track/#/
or download the app to divert or track your parcel
Play Store: https://play.google.com/store/apps/details?id=com.hermes.hercules
App Store: https://apps.apple.com/gb/app/evri/id1446461114
For Parcelforce tracking https://www.parcelforce.com/track-trace
If you miss a delivery, or are unsure where it is, you should be able to resolve this with the courier directly
However we are always here to assist if you experience any difficulties – feel free to get in touch contactus@masterofmalt.com or +44 (0)1892 888 376
How long will it take to get my delivery?
Our delivery times vary based on your shipping destination and the option selected at the checkout.
Within the UK it is possible to ‘Pick a date’ for a specific delivery. If you’ve chosen one, we’ll get your delicious boozes to you on the day which you select!
Our standard UK shipping takes 2-3 working days – we’ll email tracking information which will be updated when your order is out for delivery.
Where is my order confirmation?
We send your order confirmation to the email address given at the checkout, and this should wing its way to you within minutes of the order completion.
If you can’t find your email, do double check your junk folder. And do add us to your safe senders list – we promise we’ll never spam you!
How can I return my order?
We want to make the return process as easy as possible for you! If you need to send something back, please note that you will be responsible for the cost of returning the product to us unless the product is sent in error or arrives damaged or defective.
To ensure everything goes smoothly, we recommend that you return the product using a tracked and insured service, as you will be responsible if the product is lost or damaged during transit.
When sending your return, please include a copy of your order paperwork or at least a note with your order number - this helps us process things much faster for you. Returns should be sent back within 14 days of letting us know you'd like to cancel. Just pop your package in the post and send it to the following address:
Master of Malt Returns,
Unit 3, 2-8 Morley Road,
Tonbridge,
TN9 1RA
If you have any questions, don't hesitate to reach out. We're happy to help!
Our formal returns policy can be seen here if you'd like to have a read.
However, our customer service team are very friendly and live in the real world - so if you have any issues, we encourage you to reach out to them as they are always keen to talk through a return to see if they can help you to resolve any issues!
Master of Malt Prime
We now offer a subscription service that gives you free express delivery on all your orders! If you have Master of Malt Prime, please be sure to be logged into your account when placing your next order.
If you don't yet have this service, you can learn more about Master of Malt Prime.
Some frequently asked questions
I am a Trade customer, can I use Master of Malt Prime?
Unfortunately, this service is not available to our Trade customers.
Why am I still being charged for delivery if I have Master of Malt Prime?
If you have Master of Malt Prime, but you're still being charged for delivery, this is because:
- You might have bought this as a guest and not logged in. Be sure to be logged in when purchasing.
- You might be logged into your 'standard account' where you purchased your subscription via your social login.
Please contact our Customer Service Team and we can help you as soon as possible.
Help & Support
Need assistance?
While it may be faster to check our FAQ or the Delivery & shipping page for a super speedy answer, we are available to answer your questions during the following hours:
Monday to Friday: 08:00 - 21:30
Saturday & Sunday: 09:00 - 16:30
If you have a business-related question, you’ll find contact information for the relevant departments here, too.
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