FAQ Tag: shipping and delivery

As an online retailer we do not have a physical shop and unfortunately we do not have the facilities to arrange collections from our warehouse.

Yes! For UK deliveries you sure can and you can select this at checkout. We currently use DPD, Evri or Parcelforce. Most of the time we do use DPD for our Express service.
Currently we only use DHL for our international orders.

Yes! You are more than welcome to add delivery instructions to your order with us at checkout.

For the most effective communication with our couriers we would always recommend that you follow the tracking link, when you have received your tracking information email and update the courier directly.

Yes. Orders delivered to countries outside the UK will not have VAT (UK tax) charged on the purchase. Please note that depending on your order and the country the parcel is heading to, you may be liable to pay local taxes and duties on receipt of your order. We can’t accept liability for these.

If shipping outside of the UK, your order is likely to be subject to Customs duty and taxes as it arrives in the destination country. You will be contacted directly by Customs for this payment.
Unfortunately, we don’t know how much the charges will be. It’s always best to get in touch with your local customs office or government website for advice before ordering

Shipping charges are annoying. We absolutely get that. Which is why more products than ever are eligible for free shipping! These bottles are clearly marked on each product page.

In addition, all large orders over £99 heading to the UK are free! Some shipping locations remain challenging however, but we’re always working to cut those pesky shipping fees.

Charges for delivery outside of the UK are often determined by the weight of the order; just add your chosen bottle(s) to the basket and proceed to the checkout – it will automatically work out all of the pricing for you before you go a step further!

Important note on customs charges:
Please note If shipping outside of the UK, your order is likely to be subject to Customs duty and taxes as it arrives in the destination country.

You will be contacted directly by Customs for this payment. Unfortunately we don’t know how much the charges will be. It’s always best to get in touch with your local customs office or government website for advice before ordering.

For gifts shipped internationally, the recipient may be liable for local Customs charges, so it’s worth checking in with them first.

We are UK-based and all orders originate from our fulfilment centre in Tonbridge, Kent.

Our delivery times vary based on your shipping destination and the option selected at the checkout.
Within the UK it is possible to ‘Pick a date’ for a specific delivery. If you’ve chosen one, we’ll get your delicious boozes to you on the day which you select!
Our standard UK shipping takes 2-3 working days – we’ll email tracking information which will be updated when your order is out for delivery.