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Customer Testimonials

Customer Testimonials

Customer feedback is like getting a school report. If you’ve been good, you look forward to it, and if you’ve been bad, you know you’re not going to get the Transformers toy that you’ve been wanting all year, but can’t afford on your meagre pocket-money.

On this page is a selection of the comments made by our customers over the last few months. We’ve published the good ones, but also the ones that have told us that we need to do better (together with an explanation of what we’ve done to improve).

With your help, we’ll be swimming in Optimus Primes before we know what’s hit us.

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  • Very quick process of ordering tried for 3 days to order from the whiskey shop, will defiantly be using masters of malt again

    - Jacqueline , Jarrow, 22nd Aug 2014 (31 minutes ago)

  • Master of Malt was the only place that I could find Louis Royer's Extra Grande Cognac! When I placed my order, it seemed to be very easy to do. I can't wait to get the Cognac we ordered!

    - Marvin, San Mateo, 22nd Aug 2014 (1 hour ago)

  • wonderful service a wide selection of wonders and goodies that leads to a full bar and a happy face. the presents and gifts are also a god send around Christmas and birthdays thanks everyone

    - John, Farnborough, 22nd Aug 2014 (1 hour ago)

  • Happy with my purchase as always. Could do with a bottle of old crow though, haven't had one in years. Still converting the Louis tres by Remy. Can't stretch to £1800+ for cognac just yet so will stick to Remy vsop and xo for now! but one day I will treat myself to the ultimate.

    - Andrew, Bradford, 21st Aug 2014 (10 hours ago)

  • I ordered a whisky as a special birthday present but ordered late, 3 days before the big day for delivery in the USA from the UK! It arrived a day after the birthday which was just perfect for me; great, efficient service. Thank you guys for making me look good :)

    - Anushka, Mauchline, 21st Aug 2014 (10 hours ago)

  • When I'm looking for a wonderful whiskey you folks have it. What more can a man ask for? You've never disappointed me. If you don't have it then no one does.

    - Timothy, Cincinnati, 21st Aug 2014 (10 hours ago)

  • Easy peasy

    - Andy, Sheffield, 21st Aug 2014 (13 hours ago)

  • Always a delight to do business with Master of Malt, really first class service all round - pass my thanks to all in the team

    - Chris, Solihull, 21st Aug 2014 (14 hours ago)

  • Its awesome you ship to the US now. Thank you.

    - April, Lancaster, 21st Aug 2014 (14 hours ago)

  • Brilliantly quick and simple way of ordering my dear wife's favourite tipple. I've recommended you to all our friends and family.

    - Paul, Hitchin, 21st Aug 2014 (18 hours ago)

  • I spoke online recently with a member of staff, she was very helpful indeed.

    - Simon, Croydon, 21st Aug 2014 (19 hours ago)

  • Thank you for an easy first visit to your site. Wonderful selection and I found exactly what I was looking for. Many thanks. I will use again and recommend to friends and family. Kind regards Julie Miller

    - Julie, Glasgow, 21st Aug 2014 (19 hours ago)

  • Excellent service

    - Ronald, Driffield, 21st Aug 2014 (21 hours ago)

  • easy as pie

    - Lindsay, Eastbourne, 21st Aug 2014 (23 hours ago)

  • Very simple

    - , 21st Aug 2014 (23 hours ago)

  • Your site was laid out well. The illustrations were very helpful and informative. The words are not just printed on the page they are like a conversation and very informative. This has been a very pleasant experience. I wish I could afford to do it every day. It was fun.

    - Richard, 21st Aug 2014 (1 day ago)

  • A good selection and very easy to order. I have used Master of Malt before and been very happy with the service.

    - Mike, Portsmouth, 20th Aug 2014 (1 day ago)

  • I have been ordering from MoM for over a year now and they are the best online shipper of alcohol drinks out there, bar none - and I have tried the others. Customer service is great, the selection of drinks is outstanding, the prices are fair (even for shipping) and the shipping itself has arrived safe and on time all but once (and they took care of that right away). And that one time was before they started using stronger packing materials. If it were not for the shipping costs, I would use MoM for quenching all my thirsts!

    - Patrick, Portsmouth, 20th Aug 2014 (1 day ago)

  • so easy to use this website............always a first choice for gifts.....quick delivery too.....

    - Christopher, Royston, 20th Aug 2014 (1 day ago)

  • I really like the new tasting sets

    - Hh, Haren, 20th Aug 2014 (1 day ago)

  • the website is great -clear and descriptive, but it makes you want to buy far too many items!!! Had orders from you in the past, well packed, delivered quickly, altogether brilliant.

    - Lorna, Barrow In Furness, 20th Aug 2014 (1 day ago)

  • All great. My only criticism is that I would have liked to have had my chosen delivery date confirmed when I clicked the 'go ahead' and order button. Thanks.

    - Sandra, Harrogate, 20th Aug 2014 (1 day ago)

  • Fantastic selection...I can now offer more Malts than ever to my clientele.

    - Julian, Bethnal Green, 20th Aug 2014 (1 day ago)

  • Repeat customer. Hassle free ordering as usual! Keep up the good work.

    - Nigel, Poole, 19th Aug 2014 (2 days ago)

  • VERY GOOD SITE. EASILY NAVIGATED AND SUPERB RANGE OF SUPERB WHISKIES. A TRULY ENJOYABLE SHOPPING EXPERIENCE. FANTASTIC WAY TO SEND OUR WONDERFUL HERITAGE PRODUCT TO FRIENDS AND FAMILY AT HOME AND ABROAD. WILL DEFINITELY BE BACK. AS A COMPANY YOUR SERVICE IS WHAT ONLINE SHOPPING IS ALL ABOUT. THE ONLY THING I WOULD HAVE LIKED WAS AN OPPORTUNITY TO HAVE OUR GIFT "GIFT WRAPPED" AS WELL AS THE LITTLE CARD. PLEASE ADD US TO YOUR MAILING LIST. THANK YOU.

    - John T, Helensburgh, 19th Aug 2014 (2 days ago)

  • I am very happy with the service you provide, the website is fantastic and I love the gift finder. However I feel that you are lacking in loyalty discounts. I only use your site as I feel it is very user friendly and although I am not a very regular user I have spent a sum of money over the years and have never received a discount. This could be an effective way to greatly improve customer satisfaction.

    - Marc, Spennymoor, 19th Aug 2014 (2 days ago)

  • I had several questions regarding my order before purchase in regards to the vintage year of the whiskey and what accompanied the bottle in shipment. Your contact staff was excellent and responded very promptly and provided perfect follow up to ensure I was completely satisfied. Excellent service and I'm excited for my order to arrive! This will be a commemorative bottle for my husband to celebrate the birth of our first son! Thank you!

    - Emili, Phoenix, 19th Aug 2014 (3 days ago)

  • I loved Asyla when I sampled it at the Masonic Retoration Foundation Symposium in Cincinnati. The Masters of Malt website made it easy to purchase two bottles online using my Amazon account.

    - Carson C., 19th Aug 2014 (3 days ago)

  • Excellent site! Great and interesting variety of spirits. And best thing is shipping to Sweden!

    - Monica, Borlänge, 18th Aug 2014 (3 days ago)

  • QUICK EASY TO USE WELL DONE !!

    - Steve, Gosport, 18th Aug 2014 (3 days ago)

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Master of Malt supports responsible drinking - Sip, don't Gulp.
ATOM Supplies Ltd trading as Master of Malt. Registered office: North House, 198 High Street, Tonbridge, TN9 1BE. Registered in England & Wales. Company number 3193057, VAT number GB 662241553.