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What happens if my parcel is damaged or lost?

These issues are rare. Our couriers should report any issues to us before delivery takes place – but of course, sometimes this may not be clear until you open your package.

If you receive an order and have any concerns whatsoever, please contact our customer service team immediately. They will help get it sorted by arranging a replacement to be sent where available, a refund, or a suitable equivalent. Please do not dispose of the packaging or products before speaking with our team first.

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