Terms and Conditions

 

Website

• Master of Malt accepts no liability arising from errors (including typographical) contained in, or any omissions from, this website

• Prices shown on the site for any products or services offered are subject to change without notice. Any price changes will be notified and confirmed to you before your order is charged.

• Prices shown for products on the site are not inclusive of delivery charge.

Sale / Despatch

• You, and the recipient in the case of a gift, must be of legal age to purchase and accept alcohol in both the country you place the order and the country of destination. We suggest that you check with your local authority to make sure that you will not be breaking any local laws by ordering alcohol from us. In the UK it is illegal for any person under the age of 18 to buy, or attempt to buy alcohol. Please be advised that the legal age varies in different countries.

• We endeavor to despatch all items within 24 hours, UK delivery is usually made via next day service which requires a signature. Overseas consignments may be sent by DHL.

• Goods must be paid for in full prior to despatch.

• All products offered are subject to availability and we cannot guarantee availability of the products listed.

UK Delivery

• On receipt of your goods please check the items carefully and notify us immediately of any items that are incorrect or incomplete.

• In the event of receiving damaged goods, you must notify us immediately and we may ask you to confirm this in writing. Do not return the goods unless instructed by us.

• We cannot accept any liability for delayed or non-delivery of goods due to misinformation or an incorrectly supplied delivery address or a mistake by the carrier.

• If a parcel is returned due to an incomplete or incorrect delivery address supplied by you, the customer, we reserve the right to charge the appropriate carriage fee to re-send.

• If you do not wish the goods to be re-sent we will at our discretion refund the value of the goods, but we are sorry we are unable to refund the original carriage fee.

• We accept no liability for goods required for a specified date, which fail to arrive due to circumstances beyond our reasonable control. We will always do our best to achieve your deadline but please order in sufficient time for time-critical items.

• Local taxes and excise duties are the responsibility of the customer.

• We cannot be held responsible for any orders which are seized, impounded or have additional duty charged on them by Customs.

Returns

• Unwanted goods that have been correctly supplied will only be accepted for return at our discretion. You must contact us for authorisation before returning any items. It will be your responsibility to ensure the goods are returned in a re-saleable condition. We regret we are unable to refund any carriage costs.

Your statutory rights are not affected by any of the above.

If you have any problems or questions then please don't hesitate to contact us.